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Frequently Asked Questions

Application

Can I send my CV instead of applying for a specific role?

Yes, you can click here and follow the steps for sending your CV. Remember, the more you tell us about yourself and what you are looking for, the better position we will be in to match your needs.

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How long does it take to apply on line?

About 30 minutes. And you don't have to apply all at once, you can do it in stages and save each section as you go along.

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I applied to HBOS before. Can I reapply?

We have many different roles at HBOS and even if you have applied for one, there may be others you are interested in. So please do apply for any you are interested in. We do ask though that if you were not successful for one particular job after going through to interview, that you wait 6 months before re-applying for the same role.

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What is the deadline for applications?

If we have a deadline for a vacancy it is detailed in the advert.

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Could you please send me a brochure about HBOS?

Try looking through the sections of our recruitment web site www.hbosretailcareers.com.

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I have made an error on my application. What should I do?

You can go back in and change any of the information in your application.

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I have lost/forgotten my user name and/or password. What should I do?

Please let us have your details and we will get a new password to you.

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I have recently changed my e-mail address, how can I update my details?

You can go back into your application and change any of the details you need to

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My circumstances have changed. How do I remove myself from the application process?

You can remove your details by returning to your profile and from the 'Candidate Profile' section you can lock your profile or delete it. Click here to remove your details.

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What should I do if I have a disability that may affect my performance at any stage of the recruitment process?

HBOS welcomes applications from disabled people and is a two-tick employer. Please let us know at application stage what adjustments you may need during the recruitment stage. We will then contact you to ensure these are put in place.

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When will I meet someone from the business?

If your initial application is successful, we will be in touch to let you know what happens next.

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Do I have to have work experience to be considered for a position at HBOS?

This will depend on the type of role you are applying for, for some it would be an advantage, for others you will have full training and support to get you up to speed.

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I live in one place and study in another. Can I work for HBOS across two locations?

This is one of the benefits of working for HBOS, with thousands of branches and offices across the country, we do have many students who work in two locations.

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I don't know which role to apply for. What should I do?

You can always apply for any roles you are interested in.

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Can I apply to more than one area/ role?

Yes. Let us know what you are interested in and our recruiters will work with you to find the right match.

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I have already applied. Can I change my application?

Yes. It's important that your details are up to date, so please log in and update your details if you need to.

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What criteria or which qualifications are required to apply to a role within HBOS?

If we are looking for people with particular qualifications or experience, this will be included in the advert.

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I am having trouble applying on-line. What should I do?

Call our recruitment team on 0845 607 2222 and they will be happy to help.

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Selection

When will I be interviewed?

This will vary depending on what you have applied for. We will be in touch with details of what happens next.

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Will I be paid relocation expenses?

Relocation support is available for some roles and this will usually be included in the advert if this is the case. Our recruiters can talk to you about this as your application progresses.

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I have been given a date for interview, but I need to change it. What should I do?

Call our recruitment team on 0845 607 2222 and they will be happy to help.

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How long will the interview last?

We will let you know how long to expect the selection event to last. This may vary depending on what role you are interested in.

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What do I need to bring along to my interview?

We will let you know exactly what to bring along with you at interview stage. However, we will be looking at your right to work in the UK, so this could be a passport, birth certificate, proof of national insurance number etc.

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What can I expect at the interview?

This will depend on the role you have applied for. We will give you full details. Typically you will meet some of our colleagues, get an opportunity to discuss the role and do some job related exercises.

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Benefits

Does HBOS support study for external qualifications?

Yes we do support study for qualifications that are relevant to the role. This can be discussed at interview stage.

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What salary and benefits can I expect at HBOS?

For general details of our package please see the reward section. The package that applies to a particular role will be advertised and can be discussed in more detail as your application progresses.

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Work permit

Do I need a work permit?

Yes. You will need to have the right to work in the UK, and we will ask for evidence of this.

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Roles

Do you have a Graduate scheme?

Yes. Go to www.hbos-choices.co.uk for further information.

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How do I find out about roles in the wider HBOS group?

You can view our full list of other HBOS recruitment websites.

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