An overview of the role
This is a specialist role within our branches where you'll help customers find the mortgage that's right for them. And with our wide range of hugely popular products you'll have plenty to talk them through.
As well as overseeing all mortgage applications through to completion, you'll help to build long-term relationships with customers by regularly updating them on the progress of their application and providing an after-sales service to find out if they have any further needs.
Other key responsibilities
You'll also look out for opportunities to sell some of our other services, including insurance. To help you achieve this, you'll need to talk to talk your branch colleagues about the expertise you can offer. That way they'll know when to refer customers to you for more information.
Another key area of focus for this role is risk, which is a major factor for our mortgage teams. To help minimise it, you'll ensure data is keyed in properly so that quality offers are issued to customers based on correct underwriting information. You'll also keep up to date with our competitors' offerings, as well as the general market place, so that we're consistently able to give our customers the best deal.
The skills and experience you'll need
- Previous experience as a mortgage adviser.
- CeMAP qualified.
- Excellent communication skills to help put customers at ease and make them feel confident their mortgage is in safe hands.
- Sales focused (although not at the expense of customer service).
- The ability to work well in a team as you'll be relying on the support of your colleagues to help you achieve your goals.
What we'll give you in return
Read more about the rewards you can look forward to.
